Privacy Policy

Welcome to bathool.com !

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us ("Information") will be handled by us in connection with your access and use of bathool.com (the "Platform"), services and applications (collectively, the "Services"). We recognize the relevance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy. References in this Privacy Policy to "we", "our" or "us" or “Bathool” (or similar) are references to Bathool website owned by Bathool FZE. References to "user" or "you" (or similar) are references to you as an individual or legal entity as the case may be.

What information we may collect from you

We may collect and process the following Information about you:

• Information that you provide by filling in forms on our Platform, including information provided at the time of co- registration with Bathool, subscribing to our Services, posting material or requesting further services;
• The Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;
• Information you provide us, or that we may collect from you, when you report a problem with our Platform;
• A record of correspondence if you contact us;
• General, aggregated, demographic and non-personal Information;
• Details of transactions you carry out through our Platform and of the fulfilment of your orders;
• Details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, "Cookies");
• Your email address from a third party if you indicate that you have consented to that third party sharing your Information with us; and
• Any other Information we consider necessary to enhance your experience on the Platform.

How we will use your information

We may use information other than credit/debit cards details held about you in the following ways:

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• To provide you with location-based services, such as advertising, search results and other personalised contents;
• To carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;
• To improve our Services and to deliver a better and more personalised service to you;
• To ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;
• To notify you about changes to our Services;
• For any other reason which we deem necessary to enhance your experience of the Platform;
• To administer and manage our incentives programs and fulfil your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner.

Note: All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

To whom we may disclose your information

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

• Other Businesses. We disclose personal data to other organisations/ companies that perform services for the requirements of our transactions—courier companies for delivery of the products and other service providers that may require personal data for efficient implementation of processes related only to this website. We do not sell, share, or rent any such personal information, unless required by special circumstances such as compliance with subpoenas, court orders, requests from legal authorities or law enforcement agencies requiring such disclosure. This website takes every precaution to protect users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
• Social Media. We operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services. We are not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties. The following companies, Facebook, Twitter, Instagram, Youtube, Google and Linkedin, may use data for their own purposes, specifically to market to you through their social media platforms and allow engagement on our websites. This includes profiling and targeting you with other advertising.
• Business Transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.
• Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction.

Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

How we store your information

The Information that we collect from you may be transferred to, and stored at, a destination inside the UAE. It may also be processed by staff operating in the UAE who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.

What security measures we apply

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information. It is important for you to protect yourself against unauthorised access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.

How can you access and amend your information?

You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information. Examples of information you can access easily at the Platform include:

• Up-to-date information regarding recent orders;
• Personally identifiable information (including name, e-mail, password and other communications);
• Payment settings (such as preferred payment options); and
• E-mail notification settings.

Our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilise all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience. We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.

Items/Products/Services Pricing

The prices of the three plans are as mentioned below.

• Silver - AED 75 + 5% VAT
• Gold - AED 105 + 5% VAT
• Platinum - AED 130 + 5% VAT

What if we change our privacy policy?

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the "effective date". We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes. It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

Limitation of liability

Under no circumstance, including, but not limited to, negligence, shall Bathool be liable for any indirect, special, exemplary, or consequential damages that result from the use of, or the inability to use, including but not limited to the information, materials on the page, page content, page code, user services or the software. While Bathool shall take reasonable precautions against security breaches, no webpage or internet transmission is completely secure, and as such, Bathool shall not be liable for any indirect, special, exemplary or consequential damages that may result from unauthorized access, hacking, data loss or other breached that may occur.

Indemnity

By accessing the page www.bathool.com, the users, persons and third parties agree and undertake to act responsibly and cause no harm, loss or damage to Bathool. In the event that Bathool incurs any loss, harm or damage then Bathool shall be in right to take appropriate steps to identify the person(s) involved and seek indemnity and compensation for all loss, claim, demand, damage, costs, charges (including legal fees and charges) or prejudice that may be caused to us on account of misuse of the page and the consequent affect upon Bathool.

Jurisdiction

The Privacy Policy will be governed by and construed in accordance with UAE law. Any disputes arising in relation to these Privacy Policy will be subject to the exclusive jurisdiction of the Courts of U.A.E.

How you can contact us

If you require further information regarding our Privacy Policy, or if you have any concerns about our handling of your personal information, please email us at hello@bathool.com or reach us at our address Bathool FZE, Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. If you have a complaint about our handling of personal information, we will be in contact, promptly and work with you to resolve the issue.